Building a process transformation framework
Alpine visualizes and controls its QMS business processes with cloud-based IBM Blueworks Live software. With the software as a service (SaaS) solution, Alpine can review and integrate business processes globally. The company selected Blueworks Live because it offered intuitive tools that fundamentally change how employees approach their work. “When we viewed this from the users’ point of view, it became obvious that IBM Blueworks Live is instinctively easy to understand as a modeling tool,” says Tadashi Yoshioka, Global QMS Group Manager. “After all, it is the users themselves who draw the flow, and we want even inexperienced users to have an easy time using it.” All 6000 users of the QMS system can access the most recent edition of a process.
Moreover, according to Katsuhiro Noji, leader of this QMS project, the company easily migrated its existing business processes and management methods to the cloud-based Blueworks Live platform. The modeling capabilities of Blueworks Live were very intuitive and reduced the modeling time of the quality management process to about one month. This QMS project transformed conventional static process management into dynamic process management with a continuous update mechanism.
Balancing global and regional processes
Takumi Abe, director of Alpine Information Systems, says, “Blueworks is the first cloud-based, SaaS solution we’ve deployed. In general, we have concerns about service levels and data maintenance of SaaS solutions. We created our own guidelines and standards for adopting a SaaS solution, and Blueworks Live fulfilled them.”
According to Mr. Abe, there is an ongoing digital transformation underway at Alpine. "Within the information systems department we believe there is a need to enhance the operational efficiency of the conventional IT while also continuing to shift to digitization.”