Superb functionality and ease-of-use
After evaluating various tools on the market, TIM selected IBM Blueworks Live as the basis for transforming its approach to business process management to prepare for future growth.
“We chose IBM Blueworks Live because it offers the process management capabilities we were looking for, and is very user-friendly,” says Christian Franzen. “In addition, the cloud delivery model helps us keep our IT environment simple. Because it is a cloud solution, we were able to start quickly, without a long lead time, upfront investments or administration costs.
“Today, all employees, no matter whether they are at our headquarters or one of our two international offices, have instant access to the latest process documentation in one place,” he continues. “We call it ‘one tool for everything’, as it offers us a centralized knowledge management tool for all processes, from holiday cover to audits.”
By automatically generating easy-to-understand flow charts, the solution helps TIM formalize and standardize processes based on best practices, storing guidelines, document templates and other supporting documentation together with the process information.
Using the REST API of IBM Blueworks Live, TIM AG automatically creates regular backups of documents and other artifacts stored in the cloud. That includes, for example, processes in the open BPMN 2.0 standard format. Furthermore, data from the cloud solution can be integrated with other applications and systems.
“Thanks to the expertise of the IBM Blueworks Live team, we got started quickly with the solution and adapted it to our needs, for example when implementing the automated local backup,” adds Christian Franzen. “It is a great product that strikes the right balance between simplicity and rich functionality.”
Enabling faster onboarding
Now that all employees can find the process information they need in a single location, staff no longer need to check different systems to learn about specific workflows and related templates. The time they save can now be spent more productively.
In particular, TIM provides a quick overview of core procedures—which is especially useful in helping new employees to get up to speed quickly. Christian Franzen elaborates: “So far, we have received very good feedback from new staff. IBM Blueworks Live helped us reduce onboarding time by 50 percent, allowing new employees to get started faster and work more efficiently. And for managers, it becomes easier to work with growing teams, because staff can look things up themselves, instead of asking their boss for advice. This has proved to be a huge time-saver.”
The intuitive user interface and well-designed presentation of workflows allowed TIM to speed up the capturing of its processes. Easy usability has also contributed to high user acceptance rates across the entire company.
Christian Franzen comments: “Using IBM Blueworks Live, every employee can comment on the workflows and suggest how we can do things better, enabling us to capitalize on their practical experiences and institutional knowledge. This collaborative approach has unlocked numerous process optimizations and encourages continuous improvement.”
The clearly documented processes also enable standardization across all the teams within the company. Christian Franzen gives an example: “In the past, some teams had different processes for similar tasks. By agreeing on one standard way, we have increased productivity across all teams. This makes our organization more flexible as a whole, because it becomes much easier to hand over tasks to other team members, for instance, when one employee goes on holiday.”
With IBM Blueworks Live, TIM has gained a reliable foundation for more general optimizations of its internal workflows.
Christian Franzen concludes: “By reducing onboarding time for new staff and facilitating incremental, collaborative process improvements to increase efficiency, IBM Blueworks Live is a crucial enabler for future business growth.”