PeroxyChem worked with IBM Global Business Services to migrate its SAP environment and non-SAP applications to SoftLayer cloud infrastructure—going live in just four and a half months with no disruption to ongoing operations. By eliminating the need for an on-premises data center and a large IT team, with everything from the helpdesk to email managed by IBM, PeroxyChem can focus on its core competencies, and reduce risk throughout the crucial first phase of its divestment process.
Partnering for success
PeroxyChem initially considered four different providers, but quickly saw that IBM was the optimal fit for its operational requirements. IBM had delivered infrastructure services to PeroxyChem’s previous parent company in the past, and was familiar with PeroxyChem’s SAP ERP application landscape. Even more importantly, IBM offered an end-to-end solution that addressed all of PeroxyChem’s IT needs.
“We wanted to simplify our IT management as far as possible, so a single-vendor solution was a key requirement,” recalls Jim Curley. “For example, we didn’t want to have to engage another company to support email or run a helpdesk. IBM offered us a central point of contact for all our infrastructure and support—enabling us to deliver enterprise business systems with a lean in-house team.”
PeroxyChem, working together with IBM Global Technology Services, IBM Global Business Services and IBM Application Management Services, migrated its existing SAP ERP installation and other non-SAP applications to the SoftLayer cloud infrastructure. IBM also helped implement a host of additional applications—SAP Enterprise Portal, SAP BI, SAP BW, SAP Process Integration, SAP SEM: BCS, and SAP Solution Manager— configuring functionality according to PeroxyChem’s business requirements.
The systems were rigorously tested during deployment on the SoftLayer cloud infrastructure. Unit test, multiple integration test, system integration test, and user acceptance test were performed to guarantee that all systems were working as required by PeroxyChem.
Mock cutover was carried out on a pre-production system, and a detailed transition plan was developed, ensuring that the actual cutover for production systems went smoothly.
“We knew we were working to a tight deadline: by the time we kicked off the project with IBM, we only had four and a half months before we needed to go live. Nevertheless, throughout the project our support from IBM was nothing short of exemplary,” says Jim Curley. “Whenever we faced a technical challenge, the IBM team did a fabulous job coming up with really innovative workarounds to make sure the SAP migration went smoothly.
“IBM’s philosophy was always: ‘what’s best for PeroxyChem?’ They weren’t constantly going back to the word of the contract to check what was in or out of scope—they listened to the challenges we were facing and helped us to solve them quickly.”
Thanks to a creative deployment schedule which saw multiple phases being implemented in parallel overlapping timelines, PeroxyChem achieved its challenging go-live goal. Jim Curley comments: “Owing in part to the expert assistance we received from the IBM team, we ended up completing our migration in just three and a half days over a holiday weekend—a whole business day sooner than we had planned for. The entire project took just over four months, so when our TSA expired, we were more than ready to drive our business systems ourselves.”
Benefits in detail
- Reduces the risk of divestment by enabling PeroxyChem to avoid the significant capital cost of building and maintaining an on-premises data center.
- Accommodates growth with a scalable, elastic infrastructure for the company’s mission-critical SAP business systems.
- Supports global business operations with dependable 24/7 availability, backed by best-in-class experts.
- Boosts operating efficiency through process automation
- Delivers complete visibility of IT operational spend.
- Enables PeroxyChem to focus on core competencies and expand its product lines.
- Provides a comprehensive solution, addressing all of PeroxyChem’s IT needs, including helpdesk and email management
Controlling costs, minimizing risk
By migrating to a cloud-based managed services solution from IBM, PeroxyChem has eliminated the cost of building an on-premises data center, and is realizing substantial savings as a result.
Jim Curley explains: “Starting out as an independent company, we were keen to limit risk by keeping capital expenditure as low as possible. Trusting IBM SoftLayer to take care of our SAP platform has enabled us to avoid the significant expense of an in-house infrastructure.
“The scalability of the SoftLayer cloud is also a huge advantage. During the first 12 months we did some divestments of our own, and when we reduced the number of users on our systems we achieved immediate operational cost savings.”
He continues: “The transparency that SoftLayer offers is superb. I can now tell the Management Team: ‘this is how many accounts we have, and these are our operational costs going forward’. Likewise, as PeroxyChem grows, we can easily add more users without the cost and complexity of purchasing additional compute, storage and networking resources.”
With its SAP solutions delivered as a managed service, growth is on the horizon for PeroxyChem.
“While IBM takes care of maintaining our infrastructure and support, our IT team is free to focus on developing new projects and services for the business—helping us drive our expansion into new specialty markets,” says Jim Curley.
“Before the divestiture from our parent company, we were used to simply working with what we were given. But now we can go to our employees, ask them what they need to be more efficient and then IBM can help us utilize our SAP systems to achieve it—for example, we’ve been able to streamline operations by automating numerous previously manual processes. Boosted efficiency, combined with the outstanding SAP solution expertise provided by IBM, substantially shortens our time to market for new business-facing services.”
Jim Curley concludes: “Running our SAP applications on the SoftLayer cloud is proving to be a reliable model. We stabilized our SAP environment in just two months, and the availability and performance of the SoftLayer platform is practically faultless.
“Our Board of Directors has commented several times about how consistently boring our IT operational reports are—we never have any impactful outages or issues to tell them about!”"