Personalizing hybrid cloud workflows
KPN customers generally operate in hybrid environments, with services both on-premises and within KPN’s cloud and storage hosting infrastructure. IBM Cloud Orchestrator software automates cloud and hybrid cloud environments, delivering self-service capabilities to customers.
For KPN, this automation was the key. “We found that IBM Cloud Orchestrator could automate the workflows (expanding LUNs, reverse mirroring, unmapping or deleting LUNs) that the offshore company was performing and deliver standardized processes,” says Mr. Erik Teunissen, Senior Technical Consultant at KPN, who is responsible for implementing and maintaining the IBM Cloud Orchestrator software.
Standardization delivers quality and speed of service, with the additional advantage of allowing KPN to build in extra controls, such as management approvals, in the process flows. “The automated process flows enable all sorts of management controls. Depending on the customer and specific requirements, we can build in extra change, cost, and quality controls. And since it is all digitized we also now have a digital audit trail of all the activities.”
Faster provisioning, fewer resources
Within 12 months of implementing IBM Cloud Orchestrator software, KPN achieved a 45 percent increase in its data storage business. Importantly, the company didn’t need additional resources to facilitate that growth. “We were not only able to re-shore the work, we saved the cost equivalent of 15–20 full time employees,” says Mr. van Cruchten. “And because workflow tasks are automated, when a customer needs us to provision storage capacity or has business continuity issues, for instance, we’re able to create a snapshot within seconds or minutes with IBM Cloud Orchestrator, rather than the days it took to send a ticket to India and initiate the service.”