Business challenge

Bumrungrad Hospital Public Company Limited in Thailand provides its patients with excellent cancer treatment; however, the explosion of information about cancer and its treatment makes treating patients with cancer increasingly challenging. To ensure that its physicians are provided with the best tools and most up-to-date information about cancer treatment, Bumrungrad is implementing a cognitive solution to help patients with cancer.


As a leader in healthcare in Asia, Bumrungrad provides excellent care that attracts patients from over 190 countries each year. The cognitive computing system provides the physician with important comprehensive information about each patient’s case by analyzing the patient’s data against thousands of cases, including information from 5,000 hours of training by oncologists at Memorial Sloan Kettering Cancer Center, 300 medical journals, 200 textbooks and 12 million pages of text.


From weeks to minutes

for the cognitive solution to provide treatment recommendations, now in just minutes compared to weeks

World-class experts’

treatment experience, current literature and international guidelines all inform the solution’s recommendations

Expected to serve

more than 4,000 cancer patients with personalized cancer therapy over the next five years

Business challenge story

Greater access to current information

As a leading healthcare provider, Bumrungrad is well aware that doctors must have access to the most current information and resources to deliver high-quality cancer care. With a cognitive solution, physicians would be able to plan the most effective treatments for patients based on each individual’s profile, on medical evidence and on published research. Bumrungrad wanted a powerful cognitive solution to support oncologists in making treatment decisions for their patients.

“It’s like having a capable and knowledgeable colleague who can review the current information that relates to my patient.”

—Dr. James Miser, chief medical information officer

Transformation story

Personal medical consultant

Clinicians and researchers face a deluge of new information every day, including new clinical guidelines, published trials and journal articles. In collaboration with IBM® Global Business Services® – Business Consulting Services, Bumrungrad implemented a cognitive computing system that serves as a “personal medical consultant” to doctors as they identify effective cancer treatment options. The system analyzes patient data against thousands of historical cases, including information from more than 5,000 hours of training by oncologists and analysts from Memorial Sloan Kettering Cancer Center. The solution assists Bumrungrad doctors in making personalized treatment decisions with recommendations based on this training, incorporating nearly 300 medical journals, more than 200 textbooks and 12 million pages of text. The system currently addresses lung cancer, breast cancer and colorectal cancer in the first stage of the project.

Results story

Game-changing outcome -

Oncology represents one of the most data-rich therapeutic areas of medicine; the cognitive capabilities of the solution are ideally suited to help plan cancer care. The solution organizes patient information and makes informed treatment recommendations in preparing cancer treatment plans.

Before-after impact -

Doctors at Bumrungrad can now tap in to the capabilities of the solution, which quickly analyzes the patient’s condition and provides informed treatment options.

Systems of record, insight or engagement -

The solution is a system of insight that enhances, scales and accelerates human expertise to help plan the most effective treatment for cancer patients based on each patient’s profile, on published research and on information from treatment experiences at Memorial Sloan Kettering Cancer Center. The solution provides these recommendations efficiently and rapidly.

About Bumrungrad Hospital Public Company Limited

Established in 1980, Bumrungrad Hospital Public Company Limited is an accredited, multispecialty hospital located in Bangkok, Thailand. With 580 beds and more than 30 specialty centers, Bumrungrad is one of the largest private hospitals in Southeast Asia and the first Joint Commission International (JCI) accredited hospital in Asia. Bumrungrad treats more than one million patients annually, including over 520,000 international patients from more than 190 countries.